Support
We are an online gambling review site. We trial and evaluate online casinos and betting sites but do not operate any of these sites. We hold no player data, balances, or payment information. Therefore, we have no access to, or ability to change, anything within your casino or bookmaker account.
What We Can Help With
If you would like to contact us, you can do so to:
- Provide feedback on one of our existing reviews, for example, a change in a withdrawal policy, wagering requirement, welcome bonus, or anything else that may be incorrect or out of date
- Request that we review a new casino or bookmaker
- Request information regarding our review process and how we evaluate websites
- Request assistance with a technical issue on one of our pages, including links that are broken or pages failing to load
- Provide information on a significant problem associated with an operator we list, allowing us to reinspect and update their review or remove them from our database
All queries are read, and if a problem is identified with an operator we list, including poor treatment of customers or delayed payments, we will reinspect the operator and either update their review or remove them from our database.
Problems Only the Operator Can Solve
If you have any questions regarding your account, please contact the online betting or casino operator that you are using. For example:
- Login, password, or account access problems
- KYC and document problems
- Delayed or rejected deposits and withdrawals
- Failure to receive a bonus
- Outcome of a game/settlement of a bet
- Closure/suspension or restriction on your account
How to proceed:
- Use the email or live chat support provided by the operator. Please note the support options available via each operator from our reviews.
- Save dates, transaction numbers, conversation screenshots, and emails.
- If the support provided by the operator does not address your request, then attempt to raise a complaint with the dispute provider referenced or the licensing authority using the information provided in the footer of the website.
How to Write to Us
Use the contact form on this page. To get a faster and more useful reply, include:
- The name of the betting site or casino
- A short description of the issue and when it happened
- Screenshots, if they help explain the problem
Never send us passwords, full card numbers, or ID documents. We will never ask for them.
Help With Gambling Problems
Sensible betting should only cost what you can afford to lose. Problematic behavior may include concealing gambling from family, chasing losses, and using borrowed money to gamble. Most licensed gambling providers also offer the ability to limit deposits, take a break from gambling, or self-exclude from accounts.
There are also free and confidential help options available from the following organizations:
- Gambling Therapy (gamblingtherapy.org): international online service that also provides real-time text help, an app and forums in a variety of languages
- GamCare (gamcare.org.uk): runs the National Gambling Helpline for Great Britain, available 24/7 free on 0808 8020 133, and also offers real-time chat and WhatsApp
- Gamblers Anonymous (gamblersanonymous.org): free peer-supported meetings that are available in person and online across many countries
This information is only suitable for users who are 18 or older, or of the legal gambling age in their country if it is higher.
