Contact Us
Have feedback on one of our reviews? Did you notice outdated bonus conditions? Would you like us to review a new betting site not currently on our list? Please get in touch using the form below. All queries are read by one of our editors, and we will respond via email.
What You Can Contact Us About
We respond to queries about the content published on our website. Get in touch if you would like to:
- Request clarification on our scoring system;
- Request information on a particular bookmaker or casino;
- Ask us to review a particular bookmaker or casino;
- Report an error (outdated wagering terms, incorrect bonus offers, payment changes, broken links, etc.);
- Share your experience with an operator’s support, verification, or withdrawal process.
Player feedback allows us to maintain the integrity of our reviews.
Feedback on our review process is also welcome.
What We Cannot Help With
We are not a betting platform, but an external review website. We do not handle player registration, accept deposits, or process withdrawals. Should you encounter issues with unapproved withdrawals, KYC, blocked accounts, or unpaid winnings, please first contact the operator’s customer support. Only they will be in a position to assist with your account.
When betting with a bookmaker, it is advisable that you keep a record of all communication (emails, chats, etc.), as well as screenshots of your account balance and transaction history. If the issue you encounter is not resolved by the bookmaker, please provide us with a brief description of the issue along with any of the above records. We cannot arrange payment for any unpaid amount, but we will investigate these requests and factor verified issues into our reviews.
How to Get a Faster Reply
A clear message saves time for both parties. Prior to sending, please ensure that your query contains:
- The name of the operator or the page on our website your query relates to
- A brief explanation of the problem, including dates and amounts if applicable
- Any links or images to back up your query
- Your email address (enabling us to contact you)
We aim to respond within a few business days. More complete queries require less iteration and are therefore addressed more quickly.
How We Handle Your Data
Your name and email are used only to reply to your inquiry. They are not used for mailing lists and are not passed on to bookmakers or any other external parties. Please see our full Privacy Policy for more information.
Card numbers, ID documents, and passwords should not be submitted via this form. They are not requested by us.
Need Help with Gambling?
If betting no longer feels under control, take a break and talk to someone. Use the deposit limits, time-outs, and self-exclusion tools in your betting account, and reach out to a support service such as Gambling Therapy, which offers free help online. This site is intended for users aged 18 and over.
